MainStreet Design Build is Recognized Among The Top Customer Service Leaders in the Residential Construction Industry
Birmingham, MI – 3/24/20 – Mainstreet Design Build of Birmingham, Michigan received a 2020 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Based in Southeast Michigan, MainStreet Design Build is a full-service luxury design-build remodeling firm that has devoted its efforts to providing its customers the highest levels of quality and service for nearly three decades. They are known among their customers for their remarkable attention to detail to ensure every aspect of every remodeling project is done right.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of 700+ eligible applicants, MainStreet Design Build is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2020 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
MainStreet Design Build achieved a recommendation rate of 90% or above from their customers
surveyed by GuildQuality.
“Of all the awards we’ve received, we are most proud of the GuildQuality award because it is determined by ratings from our clients,” said Christine Ramaekers, Vice President of MainStreet. This award honors our staff, skilled trades, and vendors who are constantly raising the bar to provide consistent levels of service and outstanding quality.“
For more on the 2020 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About MainStreet Design Build
MainStreet Design Build is a full-service, luxury design/build firm catering to homeowners in Oakland County, Michigan who value a trusted partner and proven process in their home remodeling projects. MainStreet means that it gets done RIGHT— budget, lifestyle, quality and comfort in every architectural detail of the home. For over two decades now, MainStreet has been creating award-winning home additions, kitchens and residential bathrooms in the communities of Birmingham, Bloomfield, Royal Oak, Pleasant Ridge, Troy and other select neighborhoods of metro Detroit. From the in-house design team to the breadth of finish carpenters, MainStreet is proud to employ a deep bench of skilled Michigan tradesmen and women. MainStreet Design Build offers homeowners the personal care, accountability, timeless design and exacting attention to every detail that transforms dreams into remodeling ideas that become treasured living spaces. For more information, visit www.mainstreetdesignbuild.com.
Over 2,500 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s community of quality today and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.
Just a note to commend you on a job well done. We now have our dream kitchen! Your crew was great to work with. They were professional, trustworthy and hard working.
Thank you to the entire team for making our home ‘fit’ us! From the first consultation, you understood this wasn’t about trying to make a small house huge. We needed it to suit our lives better, and that is what you gave us.
MainStreet was honest and upfront about the cost of our addition. There were no surprises – they did not low ball up front to add on at the end. The quality and professionalism of the entire team was outstanding. You truly get what you pay for with MainStreet.
We love our kitchen, and MainStreet made that happen! With the help of Steve, Christine and their talented staff, we were able to add a lot more creativity and attractiveness to the design of our kitchen.
Our experience was very positive, we found MainStreet to be very professional, and considerate of our ideas. The job finished very close to the time estimated, which can be rare in that business!
MainStreet’s quality of work was excellent and its employees were very knowledgeable, courteous, and professional.
We love where we live – but we needed to add more space for our growing family. We were impressed with Steve’s design suggestions for better use of space and enhancements to our plans. They really do focus on quality and integrity in every aspect of their work.
They did an excellent job of design. Some very creative design features. They did a great job.
We love our new Kitchen and Mudroom. We appreciate the effort, commitment and quality provided by the entire team at Main Street. Thank you! Kyle and Main Street Team were a pleasure to work with through the build process. The timeline including trades was on target. Co-Construct was an effective way to manage communication and any changes that were delivered throughout the project. The design and deliverables were as expected.
I can’t think of a way that they fell short. I was satisfied with the assistance that I received with regards to picking out the various pieces.
MainStreet Design Build
555 South Old Woodward
Birmingham, MI 48009
M thru F, 9AM to 5PM