At MainStreet Design Build, we’re committed to improving every aspect of your experience with us. To do this, we’ve asked GuildQuality, an independent customer surveying company, to reach out to our customers and gather honest, unbiased feedback about our performance. We’ll use this feedback to improve the way we do business, the way we build, and most importantly, the way we serve you.
We believe it’s important you know what to expect during this process. Please see the program details below, and do not hesitate to contact us with any questions or concerns.
Customer Satisfaction Program Details:
- GuildQuality will first contact customers via email. The subject line will appear as: MainStreet Design Build Satisfaction Survey
- They will also contact customers by phone. These surveys are short and generally take no more than 3-4 minutes to complete.
- In addition, customers will receive a card in the mail. Those who receive this card should please use the survey access code on the card to complete or view an online survey.
Survey responses are confidential. We thank you in advance for your participation in this valuable process.
We were novices when it came to a home remodeling project and the team members at MainStreet Design Build were very patient with us throughout the process. The quality of work and attention to detail is unsurpassed. Our questions were responded to promptly and thoroughly. The team was creative in finding solutions to the few issues that arose. The communication from beginning to end was tremendous. Every team member we encountered worked with the utmost pride in their work and professionalism. The projected time frame for the project was long (~3 months), but the project was completed in exactly the time frame proposed. We could not be happier. Thank you to everyone at MainStreet!
Christopher provided the vision and helped execute the plan. He was so helpful guiding me in all selections and making sure we stuck to our plan. My kitchen refresh is everything and more. My kitchen now looks like it belongs in my home and really is a “wow” feature. I just love, love, love the way it came out!
We love our kitchen, and MainStreet made that happen! With the help of Steve, Christine and their talented staff, we were able to add a lot more creativity and attractiveness to the design of our kitchen.
Exceptional communication, exceptional quality, exceptional overall experience and end product. I would have 100% confidence recommending them to my closest friends and family.
This review is a couple years delayed, but I suppose better late than never. Our basement renovation was an incredible experience start to finish. To this day, anyone that visits the basement bar is in awe of the uniqueness and one-of-a-kind feel. From working with us on a design to working through every last detail to make everything just right, I couldn’t imagine doing any other home renovation (or new build) project without MainStreet.
Main Street did our complete home remodel in 2020-2021. They were perfect professionals, and we never had any of the problems that we ran into with EVERY.OTHER.CONTRACTOR.IN.EXISTENCE. I cannot recommend them enough!
“This was my second opportunity to work with MainStreet Design Build, I would highly recommend them.”
Having heard horror stories from friends and family about their remodeling projects we were pleasantly surprised at the level of service, attention to detail, proactive communication, and quality service provided from MainStreet.
They did an excellent job of design. Some very creative design features. They did a great job.
I can’t think of a way that they fell short. I was satisfied with the assistance that I received with regards to picking out the various pieces.
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MainStreet Design Build
555 South Old Woodward
Birmingham, MI 48009
M thru F, 9AM to 5PM