At MainStreet Design Build, we’re committed to improving every aspect of your experience with us. To do this, we’ve asked GuildQuality, an independent customer surveying company, to reach out to our customers and gather honest, unbiased feedback about our performance. We’ll use this feedback to improve the way we do business, the way we build, and most importantly, the way we serve you.
We believe it’s important you know what to expect during this process. Please see the program details below, and do not hesitate to contact us with any questions or concerns.
Customer Satisfaction Program Details:
- GuildQuality will first contact customers via email. The subject line will appear as: MainStreet Design Build Satisfaction Survey
- They will also contact customers by phone. These surveys are short and generally take no more than 3-4 minutes to complete.
- In addition, customers will receive a card in the mail. Those who receive this card should please use the survey access code on the card to complete or view an online survey.
Survey responses are confidential. We thank you in advance for your participation in this valuable process.
Just a note to commend you on a job well done. We now have our dream kitchen! Your crew was great to work with. They were professional, trustworthy and hard working.
Thank you to the entire team for making our home ‘fit’ us! From the first consultation, you understood this wasn’t about trying to make a small house huge. We needed it to suit our lives better, and that is what you gave us.
MainStreet was honest and upfront about the cost of our addition. There were no surprises – they did not low ball up front to add on at the end. The quality and professionalism of the entire team was outstanding. You truly get what you pay for with MainStreet.
We love our kitchen, and MainStreet made that happen! With the help of Steve, Christine and their talented staff, we were able to add a lot more creativity and attractiveness to the design of our kitchen.
Our experience was very positive, we found MainStreet to be very professional, and considerate of our ideas. The job finished very close to the time estimated, which can be rare in that business!
MainStreet’s quality of work was excellent and its employees were very knowledgeable, courteous, and professional.
We love where we live – but we needed to add more space for our growing family. We were impressed with Steve’s design suggestions for better use of space and enhancements to our plans. They really do focus on quality and integrity in every aspect of their work.
They did an excellent job of design. Some very creative design features. They did a great job.
We love our new Kitchen and Mudroom. We appreciate the effort, commitment and quality provided by the entire team at Main Street. Thank you! Kyle and Main Street Team were a pleasure to work with through the build process. The timeline including trades was on target. Co-Construct was an effective way to manage communication and any changes that were delivered throughout the project. The design and deliverables were as expected.
I can’t think of a way that they fell short. I was satisfied with the assistance that I received with regards to picking out the various pieces.
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MainStreet Design Build
555 South Old Woodward
Birmingham, MI 48009
M thru F, 9AM to 5PM