Customer Service

guildquality-logoAt MainStreet Design Build, we’re committed to improving every aspect of your experience with us. To do this, we’ve asked GuildQuality, an independent customer surveying company, to reach out to our customers and gather honest, unbiased feedback about our performance. We’ll use this feedback to improve the way we do business, the way we build, and most importantly, the way we serve you.

We believe it’s important you know what to expect during this process. Please see the program details below, and do not hesitate to contact us with any questions or concerns.

Survey SampleCustomer Satisfaction Program Details:

  1. GuildQuality will first contact customers via email. The subject line will appear as: MainStreet Design Build Satisfaction Survey
  2. They will also contact customers by phone. These surveys are short and generally take no more than 3-4 minutes to complete.
  3. In addition, customers will receive a card in the mail. Those who receive this card should please use the survey access code on the card to complete or view an online survey.

Survey responses are confidential. We thank you in advance for your participation in this valuable process.

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We were novices when it came to a home remodeling project and the team members at MainStreet Design Build were very patient with us throughout the process. The quality of work and attention to detail is unsurpassed. Our questions were responded to promptly and thoroughly. The team was creative in finding solutions to the few issues that arose. The communication from beginning to end was tremendous. Every team member we encountered worked with the utmost pride in their work and professionalism. The projected time frame for the project was long (~3 months), but the project was completed in exactly the time frame proposed. We could not be happier. Thank you to everyone at MainStreet!
Amy Blackwell

 

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Contact Information

Phone: (248) 644-6330
Fax: 248.644.2865
Email Us

Corporate Headquarters:
MainStreet Design Build
555 South Old Woodward
Birmingham, MI 48009

Office Hours:
M thru F, 9AM to 5PM

Serving Birmingham, Bloomfield, Bloomfield Hills, Pleasant Ridge, and select areas of Metro Detroit.