Homeowner Reviews
Homeowner Success Stories from Happy MainStreet Clients
Bridget & Pat, Birmingham, MI (2019)
Natalie & John, Bloomfield Hills, MI (2018)
Julie, Bloomfield Hills, MI (2007)
“We are writing to let you know that we have been very happy with all of the people from MainStreet Design Build that we have interacted with and that have worked in our home. However, we have been particularly impressed with Ryan Stark.
For the entire duration of our project, Ryan has been on top of communicating project plans and logistics with us, and he is always available at any time to talk with us about our questions or concerns. It is not uncommon for him to text us or briefly talk with us about information/plans during the evening, presumably from his home, and not during normal work hours. There was even an occasion or two when he took time out of a Friday evening to talk with me (particularly, when we were nearing a decision about our wood floor).
Beyond all of this, Ryan has offered insightful and incredibly helpful design advice for our house. For example, he knew exactly what to tell the carpenters to do to create the beam appearance we wanted for the kitchen (in lieu of getting reclaimed wood, which he knew would be too heavy for the space). He also helped design the wall/mantle for the fireplace, he found the appropriately designed sliding glass pocket doors for the wall between our living and dining room, and he knew the best way to design our stairs leading to the second floor. He also suggested removing the two windows at the front of our house, and instead putting one large window there. He subsequently advised us perfectly about what type of window to put there. These are all additions to/elements of the house that we now love.
Beyond his abilities to manage and shuffle complicated logistics, his intellectual and design contributions to re-building our home have been invaluable. We feel very lucky that he was assigned to be our Project Manager.”
“The experience has been great and my designer is wonderful. I would only add on the client end when creating the project, understanding allowances better. For me, I would have asked for a higher allowance for lighting. I didn’t know what I didn’t know. And when working months ago to create the project, I had not yet created a design plan. So, knowing costs ahead of time would be more helpful, so it didn’t feel like I was always over budget. But that is not MSD issue per se, more of a joint issue.
It is a wonderful feeling knowing that the people who are working in my house, as we are living here, are terrific and caring. From the MSD team to the contracted workers, everyone has been amazing. They are all friendly, kind, and helpful. My project manager is the best!”
“The personnel we dealt with were very knowledgeable and helpful. Our project manager and interior designer provided guidance and suggestions and we are delighted with the outcome. The subcontractors used by MainStreet were excellent and if we encountered a problem our project manager got it resolved.
We had issues with some defective products which set our project off schedule. MainStreet handled it very well pursuing the manufacturers and getting the products replaced and installed. MainStreet adhered to the schedule. Our bath tub and some bathroom fixtures did not cooperate.
The project manager and interior designer on our job were exceptional and very helpful. We relied upon them for guidance and suggestions and we are very happy with the outcome.”
“Always professional, knowledgeable and thoughtful. We’ve used MainStreet many times over the past 15 years for many different projects large and small. I trust them and appreciate their obvious dedication to the highest quality work and customer service. Every person I’ve worked with at Mainstreet is a gem! Special shout out to Ryan and Kyle for not only being great at what they do, but also for always being especially nice, friendly guys!”
“Christopher provided the vision and helped execute the plan. He was so helpful guiding me in all selections and making sure we stuck to our plan. My kitchen refresh is everything and more. My kitchen now looks like it belongs in my home and really is a “wow” feature. I just love, love, love the way it came out!”
“This company is first-rate. Each member of the team is respectful, attentive, knowledgeable, and kind. The experience thus far has been enormously positive.”
“This is the first project I’ve done on my own, and I didn’t know what to expect. Everything was so smooth. They kept me informed. All the workmen were so trustworthy…I was extremely pleased. My bathroom is gorgeous. Amy Fisher was fabulous. She exceeded my expectations. She allowed me to gravitate toward certain things. She didn’t impose her style.”
“If it’s possible to love being stuck right in the messy middle of a remodel, MainStreet makes it possible. Thoroughly enjoyed watching the project progress daily. The entire staff — in office and on site — are incredibly talented, patient and professional group and a pleasure to work with.”
“MainStreet did our complete home remodel in 2020-2021. They were perfect professionals and we never had any of the problems that we ran in to with EVERY.OTHER.CONTRACTOR.IN.EXISTENCE. I cannot recommend them enough!”
“What an amazing group of individuals from the top on down. Main Street touts itself as taking the worry out of your project from beginning to end. And that is so true! What a great group of people. For my project, I only had a select few. But, from Steve and Christine to Kevin and Rick, the experience was amazing. First, Steve put up with my details for my pergola (which he probably regrets-just kidding). Then, Rick, the project manager was always there to answer a question, or knocking on my door for any concerns. Lastly, Kevin is a treasure. I get up early and would text Kevin and he would be answering within 5 minutes. Telling me he was on any concerns I had. I could go on.
The finished project is beyond my expectations. Its all in the details. The final pergola fits so well to the frame of my house, even the tiny detail around the gutter. The height is awesome. Matching my stone to pre-existing stone, makes it look like its part of the original house and not an “add on”. I am so amazed at my finished project! Additional thanks for using Walpole-this time. The detail in the pergola really is amazing. My pergola looks like no one else’s. I will definitely be using them again for projects I have in my for the future. When you give them a project, all your headaches are gone for looking for contractors. That leaves you all the time for looking for your tile, etc. What a great idea to have a company to complete a project from beginning to end and have QUALITY contractors to do it!! I could go on, but this would get too long. Thank you so much to MSD.”
“We hired MainStreet Design Build in 2019 and all the had a full home completion in early 2021 (thanks, pandemic)! Main Street planned our remodel (kitchen, basement, mudroom, bedrooms, and more) into 3 phases in order to allow our family to live in the home through construction!
MSDB took a whole day for each phase where they “prepped” the home with plastic protectors to ensure our living space was clean and safe from debris for our 4 kids and dogs. Not once in a year was a nail left out for my barefoot family. Truly, the attention to detail was top-notch.
What could have easily been a horrible year was still an enjoyable process. MSDB communicated with us EVERY DAY so we knew who would be in our home and when. For a larger project, we were assigned project manager Dwain, and we saw him at our home every day to ensure everything was going as planned. We even had daily task notifications along with pictures daily via their communication software. This communication software was one of their selling points for us.
Steve, Christine, and their team’s combined experience has lead them to be so knowledgeable and have a great network of other expert professionals in the area.
Lastly and importantly, MSDB was conscious of our budget throughout and providing the right from the beginning of the project all the way to picking out finishing touches. If you are looking for a one-stop company to help oversee any size project (our home is nearly 8000 square feet with basement) look no further. The combination of professionalism, experience, creativity, and trustworthiness is unmatched. If we ever have any future work needed to be done, we plan to continue working with our new MainStreet family!”
“We’ve used MainStreet twice for renovations to our home. The first time to rework a three-season room into a more usable small family room, adding a mudroom to the back of the house, a new full bath and walk-in closet to create a nice master suite on our second floor. Oh, and they demolished and rebuilt our garage, too! MainStreet came highly recommended and did not disappoint. The guys did most of their outdoor work through one of our most bitter cold winters in memory without (much) complaining to get our job done on time.
One of the last things Dwaine said to us at the end of our first renovation was, “Call us when you’re ready to do your kitchen.” That was not on our minds at the time, but as our family grew we asked MainStreet a few years later if we could indeed rework our kitchen in the same space and yet give us a more workable kitchen. Again, MainStreet pulled through with a great plan.
When you look at our house, inside and out, you cannot tell it has been renovated (twice). It looks like it has always been this way, the way it was meant to be.
The MainStreet group is incredibly easy to work with and very accommodating. When a glitch arises, they quickly figure out a solution and get it done. You certainly get what you pay for.”
“More expensive than other companies but worth it for the increased quality and customer service received.”
“MainStreet has been terrific throughout our project so far. We are pleased with the level of service we have received.”
“Our experience with MainStreet has been great! The project manager quickly and efficiently minimized surprises throughout the project and also worked expeditiously to resolve any concerns.”
“I am so happy with my overall experience! Christine, Steve, CHRISTOPHER :), Dwain, Marq, Rick, Kim, Izzy, all the other employees, contractors, and subcontractors were so incredibly nice, respectful, reliable, trustworthy – truly amazing! Thank you and I’m excited to work with all of you again!”
“I just wanted to let you know that even though summer is almost over we still get compliments on the work you did on our front porch. We are sitting on the porch now and we always have people walking by on their way to the beach…we are constantly told how beautiful our house looks. Thank you for everything and please pass this along to Kyle and everyone else.”
“This is the third kitchen remodel that we have done in our 52 years of marriage and this was by far our best experience. MainStreet is a team of professionals, each with expertise in their field, who guided us along. Everyone was always organized and knowledgeable. The carpentry workmanship was exceptional and any issue was immediately addressed by the project manager and solved. They said they wanted to make us happy and they did!”
“MainStreet did a fantastic job on our addition and all of the finishes on the exterior of our home. Their team is very professional, responsive, and easy to work with. The craftsmanship of the millwork and exterior details is fantastic. Our vision has become a reality, and we would definitely work with Main Street again in the future.”
“MainStreet is a very professional company – from initial meeting to end of project – everyone is helpful, works with integrity and makes the process as easy as possible. It’s clear that the employees are proud of their work and want to do a great job. App is easy to use for making selections, tracking financials and progress. The quality of work is exceptional. We absolutely love our new space and are very pleased with our decision to select MainStreet.”
“Keep up the great work. The commitment to schedule, quality and overall customer satisfaction was beyond expectations. Dwayne and his team keeps us informed of the progress, responsive to questions and takes great pride in their craftsmanship. This includes cleaning the site after each day’s work, friendliness and happy to take time to make sure questions are answered. Also need to give thanks to Christopher and Jordan at the office who helped us pick the finishes. We solicited over 15 contractors to do this job and we are so thankful that we chose MainStreet to care for this project… Can’t wait to see the finished product!!!!”
“MainStreet Design Build exceeded my expectations with quality. They completed the work beautifully. The workers are super kind and helpful. They helped me move furniture and cleaned up and put away some things. They are very professional.”
“I just wanted to say a huge thank you for all your work in making my kitchen so beautiful! I came across photos of the old kitchen the other day, and wowza… it used to be so wild. I had forgotten how bad it was. I’ve really been enjoying the kitchen: love the layout, and the cabinets & countertops, and just how open it feels. I know there were some tough times, and Covid didn’t make it any easier, so I really appreciate you both sticking it out and doing a fabulous job!”
“This review is a couple years delayed, but I suppose better late than never. Our basement renovation was an incredible experience start to finish. To this day, anyone that visits the basement bar is in awe of the uniqueness and one-of-a-kind feel. From working with us on a design to working through every last detail to make everything just right, I couldn’t imagine doing any other home renovation (or new build) project without MainStreet.”
“[This was] our 3rd project with MainStreet and the largest. Once again, we are very happy with the finished product!…The quality of materials and workmanship were excellent!…We always felt that our concerns were being addressed and that MainStreet ultimately wanted us satisfied.”
“This is my third project with MainStreet Design Build, I could not imagine working with any other company. They always give attention to detail and are very responsive to any concerns I may have.”
“Exceptional communication, exceptional quality, exceptional overall experience and end product. I would have 100% confidence recommending them to my closest friends and family.”
“We have used MainStreet on multiple projects over the past five years. They installed a kitchette and built-ins in our basement. They took out contractor grade storage installs in our bedroom closets and put in custom shelving units. They also did a complete remodel of one bedroom, enlarging the room and making it much better looking. Overall, they have been fantastic from start to finish. High quality work, great designing, very clean, very easy to work with. I wholeheartedly recommend MainStreet.”
“I want to let you know what an outstanding job Marq has been doing. Toward the end of the project, we started communicating more by phone. He has been so responsive and attentive! My husband and I really appreciate him and we wanted to be sure to let you know! Big kudos to Marq!! I love the work you did SOOOO much! I am obsessed with the new space! We spoke to about 6 architects/contractors and nobody had Doug’s design ideas. He had a vision and it was executed better than I could have even imagined! And with Christopher’s help/guidance (he made the interior design so fun/easy) he helped turn it into my dream space! As we wrap up this project I want to say THANK YOU! I could not be happier with our new space. As for Marq- I am so grateful for him! he helped us end this project on such a positive note. It feels great!”
“MainStreet Design Build was a pleasure to work with on the finishing of our basement and I would highly recommend them to anyone looking to complete a home renovation. They are extremely professional and conscientious. They clearly care a lot about their clients and are meticulous in making sure the final results have exceptional quality. They really exceeded our expectations at every stage of the project. We are thoroughly enjoying our new space!”
“It was an amazing experience. The quality and level of professionalism are great with this company.”
“MainStreet is an exceptional company! We could not ask for more. To the design process to the construction and the end product. Just perfect!”
“This was my second opportunity to work with MainStreet Design Build, I would highly recommend them.”
“It’s an amazing company. Very professional. They always listen and make sure homeowners are happy with the final result. The quality of their work is outstanding. My project manager Jonh M. was always there to listen and help. He always kept us informed of every step and made sure subcontractors were doing their best. My Designer Amy is amazing. She understood what we wanted from day 1 and always made sure we were happy with every selection. Very knowledgeable.”
We Design
For You
At the core of our approach is attentive listening. By gaining a thorough understanding of your functional needs, aspirations, and vision, we collaborate with you to design and build living spaces that inspire.
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